Lead QA Tester - PC Compatibility

Assists in leading a team in executing test plans on pre-release video games by verifying performance, usability / playability and compatibility. Must have an extraordinary attention to detail, be successful at Pod Leading and have a proven commitment to quality. Reports to a Senior QA Lead or QA Manager.

Implement and execute testing processes to ensure that titles are performing at acceptable levels on a range of PC hardware and operating systems. Identify bugs, document defects, and work with engineering to recreate bugs and fix them. Plan effective compatibility strategies: Create matrices of hardware and software components to successfully gauge compatibility of products with hardware on the market.

Job Responsibilities:

• Build configurations for testing: Put together PC components and install necessary software to create test environments
• Execute agreed-upon test cases to successfully gauge compatibility of products with hardware on the market
• Build and maintain test and workflow tools: Where possible, create tools to facilitate testing and / or the generation of reports on test results in a timely manner and help with the analysis of results
• Provide reports on testing status: Provide daily, weekly and test pass completion reports as requested
• Alert relevant parties when major issues are identified: Understand who relevant parties are for various types of issues and make sure those parties in addition to leads and production are made aware of new major issues
• Provide feedback on hardware components in-stock
• Ability to launch daily builds / Basic build issue trouble shooting
• Support and perform tests on 2D and 3D games repeatedly, while listening and looking for bugs
• Provide coaching, training, and overall guidance to QA Testers and Senior QA Testers
• Create and develop test scripts based on business requirements and processes, aligned with defined workflows and use cases
• Assist in developing, designing and ensuring the overall integrity of the testing strategy including disaster recovery and business continuity testing
• Help design, develop and implement test plans including regression testing, scripts and tools utilizing documented business requirements and functional specifications
• Coordinate adequate levels of testing documentation with the appropriate technical groups and/or pods by working with Lead / Manager to identify appropriate data for testing and prepare that data for the test cases
• Assess and potentially revise testing strategies and cases based on project scope changes
• Work with appropriate Leads to determine the acceptable range for test results and overall performance
• Reconcile test results from different tests and different pods

Knowledge & Skills:

• Able to deal with ambiguity
• Attention to detail
• Work independently
• Exceptional communication and writing skills
• Intermediate to advanced MS Office Excel, Word and Outlook skills
• Advanced database skills; to include TTP and Jira
• High productivity with few errors
• Successful in leading a small or large pod
• Demonstrates understanding and lives by the departments’ core values with adherence to Company policies
• Consistently provides a positive role-model to testers, in terms of work performance, attitude and attendance

Qualifications:

Education and Experience:

• High School diploma or equivalent
• Minimum age of 18 years and above
• 3+ years of QA testing experience
• Experience in PC compatibility testing
• Experience handling competing asks from different teams in a service model environment
• Knowledge of PC hardware market
• Experience building PCs
• Must be able to work independently given direction on a weekly basis
• Must be very detail orientated in both process and delivering results
• Must be able to identify errors in the product and determine the proper source of the error to be able to accurately assign the issue to be fixed
• Must be able to quickly and easily articulate issues and what needs to be done to resolve them
• Must be familiar with all current versions of Windows including Windows 10, Windows 8, Windows 7, and Windows Vista
• Working knowledge of Mac OS X and Linux
• Comprehensive understanding of test cycles and processes
• Reliable, and can be counted on to work all scheduled shifts
• Capable of working any mandatory overtime; which can occur during the work week, weekends, and occasional holidays
• Must be able to communicate effectively in English, in both written and oral forms
• Ability to lift up to 20 lbs. occasionally, and sit for prolonged periods of time